Refund and Returns Policy

1. Return Eligibility

• Time Frame: Returns are accepted within 10 days from the date of delivery.
• Condition: Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Packaging: Items must be returned in the original packaging.

2. Non-Returnable Items

• Perishable Goods: Items that are perishable or have a limited shelf life.
• Personalized Items: Custom-made or personalized items.
• Final Sale Items: Items marked as final sale.

3. Return Process

• Contact Us: To initiate a return, please contact us at dcaredentals@gmail.com or call us at +91 7025 00 69 69.
• Invoice: The original invoice is required for all returns.
• Shipping Costs: Customers are responsible for return shipping costs unless the item is damaged or defective.

4. Refunds

• Processing Time: Refunds will be processed within 7-10 business days of receiving the returned item.
• Payment Method: Refunds will be issued to the original payment method.

5. Exchanges

• Policy: Direct exchanges are not available. Please return the item for a refund and place a new order.

6. Damaged or Defective Items

• Reporting: Report damaged or defective items within 2 days of receipt.
• Proof: Provide photos or proof of the damage/defect.
• Resolution: We will offer a replacement or a full refund upon verification.

7. International Returns

• Customs Duties and Taxes: Customers are responsible for any customs duties or taxes on returned items.
• Return Process: Follow the same return process as domestic returns.

Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

• Email: dcaredentals@gmail.com
• Phone: +91 7025 00 69 69
• Address: 60/4322-G, Pharma City, Chalappuram P O, Kozhikode, State-Kerala, India – 673002

By using our services, you agree to our Return and Refund Policy. Thank you for choosing D-Care Dental Solutions.